The long-running annual global custody survey by UK-based R&M Surveys is expanding its Asia Pacific reach with its latest survey, involving a custody client survey at clientalkback.com
Richard Hogsflesh, the managing director of R&M Surveys, says he wants to increase the participation of Australian super funds and Asian pension funds and managers who use global custodian services.
“The 2012 the survey clearly showed the growing gulf between those organisations focused on client service and those who are not,” he said. “Up until recently, high levels of client satisfaction were the domain of the smaller custodians but not anymore. BNY Mellon and JP Morgan have demonstrated their commitment to client satisfaction by putting a clear gap between themselves and the other major players like State Street and Citibank. Brown Brothers and BNP Paribas also seem clearly focused, there being only six points between all four of them. Now it is a year on and we’d like to know whether those gaps have closed – or widened. Have your say by completing the simple questionnaire (see link above).”
Responses have to be in by February 1.
The 2012 Results:
1 RBC Dexia (1) 6.53
2 Pictet (2) 6.18
3 BNY Mellon (4) 5.92
4 JP Morgan (7) 5.90
5 Brown Brothers Harriman (3) 5.89
6 BNP Paribas 5.86
7 Northern Trust (5) 5.70
8 Citibank (6) 5.64
9 State Street (8) 5.35